Investigating - We are currently investigating an issue where some customers are having issues accessing reports. We will provide an update as soon as possible.
Sep 16, 2026 - 15:37 PDT
Dashboard
Operational
Duo App
Operational
Professional App
Operational
Self-Booking Overlay
Operational
Client Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The login issue affecting some customers has been resolved. All customers should now be able to login successfully.
Sep 16, 16:24 PDT
Update -
We are continuing to monitor the login issue affecting some customers. We are seeing improvements and most customers should no longer be impacted.
Sep 16, 14:57 PDT
Monitoring -
We’ve identified the issue affecting some users when logging in and have implemented a fix. We’re currently monitoring the results as access continues to be restored.
Sep 16, 12:23 PDT
Investigating -
We are currently investigating a login issue affecting some customers. We will will provide an update as soon as possible.
Sep 16, 11:17 PDT
Resolved -
Customers are now able to log in to Boulevard following the earlier issue with SMS-based two-factor authentication. A solution has been implemented to restore account access while we continue working with our messaging partners to address the underlying SMS delivery issue.
Sep 9, 08:21 PDT
Monitoring -
We have implemented a fix for customers experiencing login issues due to 2FA authentication. Affected customers can now attempt to login to the dashboard. We will continue to monitor and share an update shortly.
Sep 9, 07:53 PDT
Update -
We're aware that some customers are experiencing delays or failures receiving two-factor authentication (2FA) codes via SMS, which may prevent logging in to the client portal, booking widget, or staff accounts.
Our team has identified that SMS delivery failures are affecting a subset of carriers and is actively working on a resolution. We apologize for the inconvenience and will post updates as we have more information.
Sep 9, 07:23 PDT
Investigating -
We are investigating reports that some customers are not receiving 2FA codes. We will share an update shortly.
Sep 9, 06:28 PDT
