Resolved -
Our technical partner has confirmed that clients on T-Mobile are no longer experiencing service disruptions. We apologize for any inconvenience this may have caused.
Mar 19, 11:58 PDT
Update -
Clients using T-Mobile continue to report being unable to respond to messages sent from a Boulevard booking line. The third-party partner responsible for this service is aware that the issue persists and continues to work on a fix. We will continue to update this thread as we get more information.
Mar 17, 14:47 PDT
Monitoring -
Our technical partner has informed us that the issue with T-Mobile has been resolved. We will continue to monitor the situation to confirm.
Mar 17, 10:02 PDT
Investigating -
A third-party technical issue is still preventing some of your clients using the mobile carrier T-Mobile from responding to text messages sent from your Boulevard booking line. Although this issue is beyond our control, we are in communication with the technical partners involved and have received assurances that they are actively working to resolve the problem. We will continue to monitor and post an update here as soon as the issue is resolved. In the interim, if you need to contact a client urgently, we recommend using an alternate means.
Mar 16, 10:41 PDT
Monitoring -
Update: Our internal testing indicates that T-Mobile customers should once again be able to reply to messages from Boulevard booking lines. We will continue monitoring until we have full confirmation from our technical partners.
Mar 14, 14:25 PDT
Investigating -
It has come to our attention that a third-party technical issue is preventing some of your clients (specifically, those whose mobile carrier is T-Mobile) from responding to text messages sent from your Boulevard booking line. Though this issue is beyond our control, we are communicating with the technical partners involved and have been assured they are actively working to resolve the issue. We will continue monitoring and post an update here as soon as the issue is resolved. In the interim, if you need to contact a client urgently, we recommend using an alternate means.
Mar 13, 17:40 PDT
