Monitoring - We’ve implemented fixes for the issues affecting some Duo devices during checkout and form display.
Affected customers experiencing these issues should restart and update to the latest version of the Duo app.
Our team is continuing to monitor to confirm the issues remain resolved.
Jul 07, 2026 - 16:05 PDT
Affected customers experiencing these issues should restart and update to the latest version of the Duo app.
Our team is continuing to monitor to confirm the issues remain resolved.
Jul 07, 2026 - 16:05 PDT
Update - Our team is continuing to work with affected customers as we investigate the checkout issue impacting some Duo devices.
The issue is still not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen.
We’ll share another update as soon as we have more information.
Jul 07, 2026 - 13:44 PDT
The issue is still not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen.
We’ll share another update as soon as we have more information.
Jul 07, 2026 - 13:44 PDT
Update - Our team is actively working to resolve the checkout issue affecting some Duo devices.
At this time, the issue is not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen.
We’ll continue working with affected customers and will share another update as soon as we have more information.
Jul 07, 2026 - 12:02 PDT
At this time, the issue is not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen.
We’ll continue working with affected customers and will share another update as soon as we have more information.
Jul 07, 2026 - 12:02 PDT
Update - We’re continuing to investigate an issue impacting checkout on Duo devices for some customers.
Affected customers are seeing a blank checkout screen or noticing that the gratuity screen is being skipped during checkout.
Some customers have seen improvement after deleting and reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version. While these steps have helped in some cases, they may not resolve the issue for everyone.
Our team is continuing to investigate and will share another update as soon as we have more information.
Jul 07, 2026 - 10:54 PDT
Affected customers are seeing a blank checkout screen or noticing that the gratuity screen is being skipped during checkout.
Some customers have seen improvement after deleting and reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version. While these steps have helped in some cases, they may not resolve the issue for everyone.
Our team is continuing to investigate and will share another update as soon as we have more information.
Jul 07, 2026 - 10:54 PDT
Investigating - We’re currently investigating an issue that may be impacting checkout on Duo devices for some customers.
Affected customers may see a blank checkout screen or may notice the gratuity screen is skipped during checkout.
Affected customers should delete and reinstall the latest version of the Duo app and confirm their iPads are updated to the latest iPadOS version.
We’ll share another update as soon as we have more information.
Jul 07, 2026 - 09:38 PDT
Affected customers may see a blank checkout screen or may notice the gratuity screen is skipped during checkout.
Affected customers should delete and reinstall the latest version of the Duo app and confirm their iPads are updated to the latest iPadOS version.
We’ll share another update as soon as we have more information.
Jul 07, 2026 - 09:38 PDT
Dashboard
Degraded Performance
Duo App
Operational
Professional App
Operational
Self-Booking Overlay
Operational
Client Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.