Resolved -
All systems have been fully restored and are operating normally. This incident has been resolved.
Apr 17, 13:49 PDT
Monitoring -
A fix has been released to resolve transaction issues in the Duo app, and all systems should now be functioning normally. We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.
Apr 17, 12:43 PDT
Update -
We have deployed additional fixes to resolve all issues affecting the Client Portal. We are still working to address remaining transaction issues within the Duo app and will provide further updates as progress is made.
Apr 17, 11:36 PDT
Update -
We have deployed a partial fix that resolves issues with accessing forms and charts, as well as manual card entry on the Dashboard. Some areas, including the Duo app and client portal, may still experience issues with transactions. We are continuing to work toward a full resolution and will provide further updates as progress is made.
Apr 17, 10:34 PDT
Update -
We continue to see issues affecting some Boulevard features, including form and chart loading, manual card entry, and select other functionality. This is related to an ongoing, widespread DNS resolution issue impacting .co domains. We are actively rolling out mitigation measures to restore affected experiences and will share further updates as progress is made.
Apr 17, 09:57 PDT
Identified -
Some customers are currently unable to load forms and charts, enter card details manually, and access a handful of other features. This is driven by a widespread DNS resolution issue affecting the .co top-level domain, reported across the internet right now. We are actively rolling out alternatives to restore the affected experiences while the upstream issue persists.
Apr 17, 09:02 PDT
Update -
We are currently investigating reports of connectivity issues affecting forms and dashboard access for some customers. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available.
Apr 17, 08:10 PDT
Investigating -
We are currently investigating reports of forms failing to load and potential checkout issues. We will provide an update as soon as possible.
Apr 17, 07:43 PDT
