All customers can now be able to checkout clients without issue.
Posted Mar 01, 2026 - 11:24 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 01, 2026 - 11:20 PST
Update
We are currently investigating an intermittent issue impacting checkout attempts for some customers.
Two workarounds are currently available: 1. Checkout with card on file 2. Re-enter credit card information and retry
Posted Mar 01, 2026 - 10:50 PST
Update
Hello, we are currently investigating the issue.
In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.
Posted Mar 01, 2026 - 10:40 PST
Investigating
We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.