Hours not populating in the Staff Performance report for some customers

Incident Report for Boulevard

Resolved

The issue affecting Staff Performance reports has been resolved, and services are now operating normally.
Posted May 09, 2026 - 12:41 PDT

Monitoring

A fix has been implemented. We are continuing to monitor the issue.
Posted May 09, 2026 - 12:13 PDT

Update

We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.
Posted May 09, 2026 - 11:06 PDT

Investigating

We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.
Posted May 09, 2026 - 10:29 PDT
This incident affected: Dashboard.
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