The issue with our upstream partner has been resolved and our team has confirmed that the SMS error is no longer occurring. Please reach out to Help Chat if you are still experiencing any further issues. We sincerely apologize for any disruptions this may have caused.
Posted Sep 29, 2025 - 10:19 PDT
Monitoring
The issue impacting a small percentage of SMS messages being sent from our platform returning the error "Invalid sender address" has been resolved by our upstream partner. Our team has confirmed the error is no longer occurring and will continue to monitor. We will provide an update if anything further changes.
Posted Sep 26, 2025 - 14:19 PDT
Identified
The cause of the issue has been identified and our team is awaiting confirmation from our upstream parter that the issue has been resolved. Our team is actively monitoring the SMS delivery rates as we continue to work with our partner. We will provide further updates as soon as they become available.
Posted Sep 26, 2025 - 11:31 PDT
Investigating
We are currently aware of an issue impacting a small percentage of SMS messages being sent from our platform returning an error of "Invalid sender address." This error is being returned from one of our upstream partners who is currently investigating the issue. We will provide further updates as soon as they become available.